CSAT calculator
Last updated: 18 Oct 2026
Enter how many people answered your survey and how many of them were satisfied to see your CSAT as a percentage.
How the calculation works
CSAT (customer satisfaction score) is the share of survey responses that were satisfied.
- Satisfied responses: people who chose one of the two highest answers on your survey scale, for example 4 or 5 on a 1 to 5 scale.
- Total responses: everyone who answered the question. Leave out people who skipped it.
CSAT is satisfied responses divided by total responses, times 100. It is shown to one decimal place.
Worked example
96 satisfied responses out of 120 is 96 divided by 120, times 100, which is 80.0%.
What it leaves out
This page does not compare your score with any benchmark. Compare it with your own earlier results, using the same question and the same scale. Results depend on how the survey is worded, when it is sent and how many people answered.