Helpdesk and shared inbox buying guides
Guides built from the vendor evidence behind the checkers, with sources and check dates.
Each guide is calculated from the same vendor evidence as the checkers and updates when that evidence is reviewed and changed.
How much more you pay for monthly billing
The extra cost of monthly billing on every plan with both prices listed, calculated from vendor pricing pages.
Built from vendor evidence, checked
Per agent, per user or per ticket: how helpdesks charge
Which unit each helpdesk charges for, the seat and ticket limits that change the price, and two worked team examples from listed prices.
Built from vendor evidence, checked
Light agents and light users: what limited seats cost
Which plans include limited seats for colleagues who read tickets, how many, what extra ones cost and what they can do.
Built from vendor evidence, checked
Costs beyond the seat price: add-ons, allowances and billing rules
Charges each helpdesk names outside the seat price, the allowances that can lead to extra charges, and account-wide billing rules.
Built from vendor evidence, checked
Where vendor sources disagree
Every place where a vendor's own pricing page and help articles say different things, with the sources on each side.
Built from vendor evidence, checked
Free helpdesk software plans: what each free tier includes
Which helpdesk plans are free, the user and volume limits on each, and which features each free plan documents, from vendor sources.
Built from vendor evidence, checked
Helpdesk pricing compared plan by plan
Compare listed helpdesk plan prices for annual and monthly billing, with units, seat limits, required one-time fees, sources and check dates.
Built from vendor evidence, checked
Shared inbox for Gmail
Compare Google Groups collaborative inbox, Gmail delegation and shared inbox tools that connect to Gmail, from Google's and vendors' own pages.
Built from vendor evidence, with check dates on the guide
Outlook shared mailbox and shared inbox tools
Compare the Microsoft 365 shared mailbox, Outlook delegate access and shared inbox tools that connect to Microsoft 365, from Microsoft's and vendors' own pages.
Built from vendor evidence, with check dates on the guide