Where vendor sources disagree
Evidence checked from to
Sometimes a vendor's pricing page and its help articles say different things about the same feature or limit. When that happens we do not pick a side. The checker does not count the feature as confirmed, and the cost estimate leaves a plan out unless your team fits every reading. This page lists every disagreement we have recorded, with the sources on each side, so you can ask the vendor directly.
Recorded disagreements
| Product | Plan | Topic | What the sources say | Sources |
|---|---|---|---|---|
| eDesk | Essential | Light users | The pricing table says not included on Essential and Growth and lists 2 on Professional; the read-only users article says read-only users are free once an account has more than 4 paid users. | eDesk pricing table (prices and billing periods) · eDesk · checked eDesk read-only users · eDesk · checked |
| eDesk | Growth | Custom agent roles | Growth: the pricing table includes custom roles, but both help articles restrict them to Professional or Enterprise. | eDesk pricing table (prices and billing periods) · eDesk · checked eDesk custom roles · eDesk · checked eDesk roles and permissions · eDesk · checked |
| eDesk | Growth | Light users | The pricing table says not included on Essential and Growth and lists 2 on Professional; the read-only users article says read-only users are free once an account has more than 4 paid users. | eDesk pricing table (prices and billing periods) · eDesk · checked eDesk read-only users · eDesk · checked |
| eDesk | Professional | Light users | The pricing table says not included on Essential and Growth and lists 2 on Professional; the read-only users article says read-only users are free once an account has more than 4 paid users. | eDesk pricing table (prices and billing periods) · eDesk · checked eDesk read-only users · eDesk · checked |
| eDesk | Enterprise | Light users | The pricing table lists unlimited read-only users on Enterprise but says limits may apply; the read-only users article says they are free once an account has more than 4 paid users. | eDesk pricing table (prices and billing periods) · eDesk · checked eDesk read-only users · eDesk · checked |
| Freshdesk | All plans | Reuse saved replies in support emails | One Freshdesk help article lists canned responses on every plan, while another says they are part of the Freddy AI Copilot add-on, available only if purchased. | Freshdesk canned responses · Freshworks · checked Freshdesk ticket actions documentation · Freshworks · checked Freshdesk pricing page · Freshworks · checked |
| Freshdesk | Growth | SLA policies | The "Understanding SLA Policies" article lists Growth among its applicable plans, while the plan banner on the "What is an SLA" article crosses out Growth. | Freshdesk SLA policies (understanding SLAs) · Freshworks · checked Freshdesk SLA policies (what is an SLA) · Freshworks · checked Freshdesk pricing page · Freshworks · checked |
| Gorgias | Enterprise | SAML single sign-on | Enterprise SAML is unresolved because pricing and the custom SSO guide disagree. | Set up custom SSO for Gorgias · Gorgias · checked Gorgias pricing · Gorgias · checked |
| HelpDesk | Enterprise | Custom agent roles | The Enterprise card and the coming-soon comparison row disagree on custom-role availability. | HelpDesk pricing · HelpDesk · checked |
| LiveAgent | Medium business | Custom agent roles | Medium business: pricing lists 2 custom roles, but help articles restrict them to Large or Enterprise. | LiveAgent pricing · LiveAgent · checked LiveAgent agent roles · LiveAgent · checked LiveAgent agent accounts · LiveAgent · checked LiveAgent feature custom roles · LiveAgent · checked |
| LiveAgent | Enterprise | Custom agent roles | Enterprise custom agent roles: pricing and two help articles include them, but the feature page says Large only. | LiveAgent pricing · LiveAgent · checked LiveAgent agent roles · LiveAgent · checked LiveAgent agent accounts · LiveAgent · checked LiveAgent feature custom roles · LiveAgent · checked |
| Zoho Desk | Standard | User limit | Zoho pages disagree: the comparison table says unlimited users, the pricing FAQ says 5 users. | Zoho Desk plan comparison page · Zoho · checked Zoho Desk pricing page · Zoho · checked |
Features the vendor pages simply do not mention are not listed here. The checker shows those as not confirmed too, and missing information is never treated as a no.
Vendor links
eDesk
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Freshdesk
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Gorgias
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HelpDesk
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LiveAgent
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Zoho Desk
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