Which helpdesk plan has every feature you need?
How Clearcisive works
What we do: We check each vendor's own pricing and help pages.
What you get: The plan with every feature you pick, its listed price, and the source.
What we don't do: Rank, review, or accept paid placement.
Your shortlist starts here.
Select your must-haves and check the covered products. Results show which plans document them together and what is still open.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
Freshdesk (standalone)
- Manually assign a support ticket to an agent — Plan availability not found
- Plan availability not established by a manual-assignment source (the Pro, Enterprise banner belongs to the advanced-routing article).
- Add private internal notes to a support ticket — Documented on: Growth, Pro, Enterprise
- The ticks also cover Free (not canonical).
- The ledger kept only Pro; the retained extract and the fresh article both tick all four listed plans.
- Reuse saved replies in support emails — Vendor sources disagree. One help article lists canned responses on every plan, while another says they are part of the Freddy AI Copilot add-on, available only if purchased.
- No retained extract existed for Freshdesk canned responses; both articles were fetched fresh. The pricing page has no canned-responses row.
Help Scout
- Manually assign a support ticket to an agent — Plan availability not found
- Neither the retained extract nor the fresh article names a plan for assigning to a user, and the pricing comparison table has no assignment row.
- Setup note: Assigning to Teams is documented as Plus and Pro only; that is team assignment, not assignment to an individual agent.
- Assigning to Teams is documented as Plus and Pro only; that is team assignment, not assignment to an individual agent.
- Add private internal notes to a support ticket — Plan availability not found
- Neither the retained extract nor the fresh article names a plan for internal notes.
- Reuse saved replies in support emails — Documented on: Free, Standard, Plus, Pro
- Free is capped at 10 saved replies; Standard, Plus and Pro show Unlimited.
- The ledger kept only Standard (from the plan-card line "Unlimited tags and saved replies"); the full comparison table gives the full set.
Zendesk (Suite line)
- Manually assign a support ticket to an agent — Documented on: Suite Team, Suite Professional, Suite Enterprise
- Retained extract: the banner is for the whole article, not only the manual-assignment section.
- Tickets cannot be assigned to light agents or collaborators; agents may be prevented from reassigning tickets.
- The banner also names Growth and Enterprise Plus (not canonical).
- Previous ledger claim was product-level only; this adds the plan set the retained extract states.
- Add private internal notes to a support ticket — Documented on: Suite Team, Suite Professional, Suite Enterprise
- The retained extract named no plan; re-fetched the article and used its banner, which covers the whole article.
- The banner also names Growth and Enterprise Plus (not canonical).
- Reuse saved replies in support emails — Documented on: Suite Team, Suite Professional, Suite Enterprise
- No retained extract existed for Zendesk saved replies; macros are the matching feature and were fetched fresh. Macros also run ticket actions.
- The banner covers the whole article and also names Growth and Enterprise Plus (not canonical).
Zoho Desk
- Manually assign a support ticket to an agent — Plan availability not found
- No edition stated in the article.
- Add private internal notes to a support ticket — Plan availability not found
- The article lists a permission requirement only; no edition is stated.
- Reuse saved replies in support emails — Documented on: Standard, Professional, Enterprise
- Free and Express show a dash for both "Email templates in reply" and "Snippets for faster response". "Custom email templates" shows "Default templates" on Free and Express (notification templates; not counted).
- Macros (all plans, counts 2 / 2 / 5 / 15 / 30) combine ticket actions; reply text is not stated, so Macros are not counted.