Which helpdesk plans include response time reports?

First listed plan that includes it: Pro
Listed price (USD): $55 per agent/month billed annually · $66 per agent/month billed monthly

Included:

the vendor's own page names this plan for the feature.

Not listed:

the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

First listed plan that includes it: Starter
Listed price (USD): $25 per user/month billed annually · $35 per user/month billed monthly

Included:

the vendor's own page names this plan for the feature.

Covers the Starter, Professional and Enterprise plans on the current Front pricing page.

First listed plan that includes it: Starter
Listed price (USD): monthly billing only · $10/month billed monthly, plus ticket overage

Included:

the vendor's own page names this plan for the feature.

Helpdesk plans only. Ticket volume determines price; AI Agent usage has separate charges.

First listed plan that includes it: Free
Listed price (USD): $0

Included:

the vendor's own page names this plan for the feature.

First listed plan that includes it: Essential
Listed price: not recorded

Included:

the vendor's own page names this plan for the feature.

Plans as sold on helpdesk.com, which runs on the Text platform. Some help articles and the pricing page's structured data use other plan names (Team, Business).

First listed plan that includes it: Professional
Listed price (USD): $90 per user/month billed annually · $100 per user/month billed monthly

Included:

the vendor's own page names this plan for the feature.

Not listed:

the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Covers the Free, Starter, Professional and Enterprise plans on the current Service Hub pricing page.

First listed plan that includes it: Essential
Listed price: not recorded

Included:

the vendor's own page names this plan for the feature.

Covers the Essential, Advanced and Expert seat plans. Fin AI Agent used with another helpdesk is not a plan here.

First listed plan that includes it: Medium business
Listed price (USD): $29 per agent/month billed annually · $35 per agent/month billed monthly

Included:

the vendor's own page names this plan for the feature.

Not listed:

the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Cloud plans on the pricing page only. Free, Trial and All-inclusive appear only in help articles.

First listed plan that includes it: Suite Team
Listed price (USD): $55 per agent/month billed annually · $69 per agent/month billed monthly

Included:

the vendor's own page names this plan for the feature.

Covers Zendesk Suite plans; the email-only Support Team plan isn't included.

First listed plan that includes it: Express
Listed price (USD): $7 per user/month billed annually · $9 per user/month billed monthly

Included:

the vendor's own page names this plan for the feature.

Not listed:

the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.