Which helpdesk plans include SAML single sign-on?
Agents sign in through the company's SAML identity provider.
Last checked: · Products are listed alphabetically; plans follow each vendor's pricing-page order.
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Freshdesk
First listed plan that includes it: Growth
Listed price (USD): $19 per agent/month billed annually · $23 per agent/month billed monthly
| Plan | SAML single sign-on |
|---|---|
| Growth | Included |
| Pro | Included |
| Enterprise | Included |
Price source · checked 6 Oct 2026
Freshdesk pricing page · Freshworks
Source for SAML single sign-on · checked 6 Oct 2026
Freshdesk single sign-on · Freshworks · checked
Vendor plan table: Free: ✓| Growth: ✓| Pro: ✓| Enterprise: ✓
Freshdesk single sign-on · Freshworks · checked
Freshdesk pricing page · Freshworks · checked
“Single sign-on Configure and provide SAML Single Sign On for your agents so they do not have to provide separate login credentials.”
Freshdesk pricing page · Freshworks · checked
Vendor plan table: Single sign-on | Growth: ✓ | Pro: ✓ | Enterprise: ✓
Help Scout
First listed plan that includes it: Pro
Listed price (USD): $75 per user/month billed annually · $90 per user/month billed monthly
| Plan | SAML single sign-on |
|---|---|
| Free | Not listed |
| Standard | Add-on only |
| Plus | Add-on only |
| Pro | Included |
Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing. Add-on only: the vendor documents it on this plan only with a paid add-on or extra condition.
Worth knowing
- Pro includes SSO/SAML; on Standard and Plus it is an add-on.
- Pro requires at least 10 users.
Price source · checked 6 Oct 2026
Help Scout pricing page · Help Scout
Source for SAML single sign-on · checked 6 Oct 2026
Help Scout pricing page · Help Scout · checked
Vendor plan table: SSO/SAML | Sign in to Help Scout with your company's SSO credentials using any SAML-compatible identity provider | Free: — | Standard: Add-on | Plus: Add-on | Pro: ✓
Enable SSO in your account · Help Scout · checked
“This feature is available on the Pro plan.”
Zendesk Suite
First listed plan that includes it: Suite Team
Listed price (USD): $55 per agent/month billed annually · $69 per agent/month billed monthly
| Plan | SAML single sign-on |
|---|---|
| Suite Team | Included |
| Suite Professional | Included |
| Suite Enterprise | Included |
Covers Zendesk Suite plans; the email-only Support Team plan isn't included.
Price source · checked 6 Oct 2026
Zendesk pricing page · Zendesk
Source for SAML single sign-on · checked 6 Oct 2026
Enabling SAML single sign-on · Zendesk · checked
“All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise”
Enabling SAML single sign-on · Zendesk · checked
“Enable SAML single sign-on to let you use your company identity provider for sign in”
Zendesk pricing page · Zendesk · checked
Zoho Desk
SAML single sign-on: Not listed in the vendor pages we checked; check with Zoho.
| Plan | SAML single sign-on |
|---|---|
| Free | Not listed |
| Express | Not listed |
| Standard | Not listed |
| Professional | Not listed |
| Enterprise | Not listed |
Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Why? and source for SAML single sign-on · checked 6 Oct 2026
SAML single sign-on: Not listed. The checked SAML article does not establish SAML single sign-on for agents; separate agent single sign-on guidance describes Active Directory / Zoho Directory. That doesn't mean it's missing.
- Zoho's SAML article covers Help Center customers only ('does not apply to agents'); agent single sign-on is documented via Active Directory / Zoho Directory, not SAML.
Configure Help Center SAML · Zoho · checked
Configure Help Center SAML · Zoho · checked
Vendor page: SAML authentication only applies to customer accounts. It does not apply to agents.