HubSpot Service Hub pricing, plans and documented features
Each row shows what HubSpot's own pricing pages and help articles say about one feature on each plan.
Last checked:
Covers the Free, Starter, Professional and Enterprise plans on the current Service Hub pricing page.
| Feature | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| SLA policies | Not listed | Not listed | Included | Included |
| Automatic assignment | Not listed | Not included | Included | Included |
| Custom agent roles | Not listed | Not included | Not included | Included |
| SAML single sign-on | Not listed | Not listed | Included | Included |
| Public knowledge base | Not listed | Not listed | Included | Included |
| Custom reports | Not listed | Not listed | Included | Included |
| Listed prices (USD) | $0 | price not recorded | $90 per user/month billed annually · $100 per user/month billed monthly | $150 per user/month billed annually · monthly: not recorded |
- Included:
- the vendor's own page names this plan for the feature.
- Not included:
- the vendor's own page says this plan doesn't have it.
- Not listed:
- the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Price source · checked 12 Oct 2026
Costs beyond the seat price
Account-wide notes
- Starter, Professional and Enterprise include 500, 3,000 and 5,000 HubSpot Credits; credits reset monthly and unused credits do not roll over.
- Extra HubSpot Credits cost $0.010 each.
- The Customer Agent uses 50 credits to resolve one text-based conversation.
- Purchased seats cannot be reduced until the next renewal date.
- Optional add-ons and limit increases are sold separately; for example, the Sales and Service SMS Add-On is $75 per month.
View-only Seats
- Free: No View-only Seat allowance is stated for Free.
- Starter, Professional, Enterprise: View-only Seats are free and unlimited.
- Starter, Professional, Enterprise: Can view the account. Cannot save reports, edit records, change settings, manage tools, create or edit content or activities, or be a Super Admin.
Plan-specific notes
- Professional: Required one-time Professional Onboarding costs $1,500.
- Enterprise: Required one-time Enterprise Onboarding costs $3,500.
Other helpdesks with the same documented features
These helpdesks have a plan that documents all 6 features this page covers.
- Freshdesk: from Pro · $55 per agent/month billed annually
- Front: Enterprise · $105 per user/month billed annually · monthly: not recorded
- Intercom: Expert · $132 per user/month billed annually · monthly: not recorded
- Zendesk Suite: Suite Enterprise · contact sales
SLA policies
Limits:
- Setting SLAs needs a Service Seat and Super Admin permissions.
Source for SLA policies · checked 12 Oct 2026
HubSpot Service Hub pricing · HubSpot · checked
Set up help desk · HubSpot · checked
“An assigned Service Seat is required to access advanced help desk features, such as custom views , SLAs , and reply recommendations .”
Set SLA goals in help desk · HubSpot · checked
“Available with any of the following subscriptions , except where noted: Service Hub Professional, Enterprise Additional subscriptions required for certain features”
Set SLA goals in help desk · HubSpot · checked
“Service level agreement (SLA) goals help your support team stay aligned with customer expectations by defining goals for ticket response and resolution times.”
Set SLA goals in help desk · HubSpot · checked
“In the Goals section, use the dropdown menus to set the SLA goals for Time to first reply , Time to next reply , Time to close.”
Set SLA goals in help desk · HubSpot · checked
“that are approaching or have passed their SLA. For example, you can create a workflow that notifies users when a ticket is nearing a Due soon or Overdue state.”
Set SLA goals in help desk · HubSpot · checked
“Super Admin permissions are required to set SLAs for tickets in help desk.”
HubSpot Service Hub pricing · HubSpot · checked
Set SLA goals in help desk · HubSpot · checked
“A Service Hub Enterprise subscription is required to set SLA goals based on a combination of ticket properties.”
Automatic assignment
Limits:
- Setting up ticket routing needs a Service Seat, and only users with a Service Seat can receive routed tickets.
- Professional: Up to 300 ticket routing workflows.
- Enterprise: Up to 1,000 ticket routing workflows.
Source for Automatic assignment · checked 12 Oct 2026
Set up routing rules in the conversations inbox · HubSpot · checked
“Available with any of the following subscriptions , except where noted: All products and plans Seats required”
Set up routing rules in the conversations inbox · HubSpot · checked
“If multiple users are selected, conversations are routed to the least busy available user.”
Set up routing rules in the conversations inbox · HubSpot · checked
“An assigned Sales Seat or Service Seat is required both to create routing rules and to be included in them.”
Assign and manage seats · HubSpot · checked
“For Sales Hub Starter and Service Hub Starter , users with an assigned Core Seat will have access to Sales Hub and Service Hub features respectively.”
HubSpot Product and Services Catalog · HubSpot · checked
HubSpot Product and Services Catalog · HubSpot · checked
Route tickets in help desk · HubSpot · checked
“The user must have an assigned Service seat . If the user doesn’t have access to a Service seat, you cannot include them in your routing rules.”
Route tickets in help desk · HubSpot · checked
“Available with any of the following subscriptions , except where noted: Service Hub Professional, Enterprise Seats required for certain features”
Route tickets in help desk · HubSpot · checked
“Load Balanced: distribute tickets to users with the fewest open tickets assigned. Round Robin : distribute to users in rotating, sequential order. Random: distribute tickets to users randomly.”
Route tickets in help desk · HubSpot · checked
“A Service Seat is required to set up routing rules for tickets created through channels connected to help desk .”
HubSpot Service Hub pricing · HubSpot · checked
Custom agent roles
Limits:
- Up to 100 permission sets.
Source for Custom agent roles · checked 12 Oct 2026
Create and assign permission sets · HubSpot · checked
“Available with any of the following subscriptions , except where noted: Marketing Hub Enterprise Sales Hub Enterprise Service Hub Enterprise”
HubSpot Product and Services Catalog · HubSpot · checked
Create and assign permission sets · HubSpot · checked
“With permission sets, define preset permissions for users .”
Create and assign permission sets · HubSpot · checked
“Up to 100 permission sets can be created.”
Create and assign permission sets · HubSpot · checked
“Start from scratch : create permissions specifically for this user.”
SAML single sign-on
Source for SAML single sign-on · checked 12 Oct 2026
Set up single sign-on (SSO) · HubSpot · checked
“Available with any of the following subscriptions , except where noted: Marketing Hub Professional, Enterprise Sales Hub Professional, Enterprise Service Hub Professional, Enterprise”
Set up single sign-on (SSO) · HubSpot · checked
Set up single sign-on (SSO) · HubSpot · checked
“If you have an SAML-based SSO set up, you can require users to log in to HubSpot using their SSO credentials.”
HubSpot Product and Services Catalog · HubSpot · checked
Public knowledge base
Limits:
- Creating a knowledge base needs an assigned Service Hub seat.
- Professional: 1 knowledge base with up to 2,000 articles.
- Enterprise: Up to 10,000 articles; HubSpot pages give the knowledge base limit as 100 in some places and 25 in another.
Source for Public knowledge base · checked 12 Oct 2026
HubSpot Service Hub pricing · HubSpot · checked
Create a knowledge base · HubSpot · checked
“Available with any of the following subscriptions , except where noted: Service Hub Professional, Enterprise Seats required”
Create a knowledge base · HubSpot · checked
“Create a knowledge base to organize information for your visitors and customers. After setting up a knowledge base, create and publish articles to build out your content.”
Create a knowledge base · HubSpot · checked
“An assigned Service Hub seat is required to create a knowledge base.”
Create and customize knowledge base articles · HubSpot · checked
“Visitors who haven't signed in can't view a category if all articles within the category have their visibility set to Single sign-on (SSO) required or Access group membership required.”
Create and customize knowledge base articles · HubSpot · checked
“Accounts with Service Hub Enterprise subscriptions can create up to 100 knowledge bases, with up to 10,000 total articles.”
Create a knowledge base · HubSpot · checked
“Service Hub Professional accounts can create one knowledge base, with up to 2,000 articles per account.”
Custom reports
Limits:
- Building reports needs Create/own and Edit report permissions.
- Professional: Up to 100 custom reports and 10 million events per report query.
- Enterprise: Up to 500 custom reports and 100 million events per report query.
Source for Custom reports · checked 12 Oct 2026
Create reports with the custom report builder · HubSpot · checked
“Available with any of the following subscriptions , except where noted: Marketing Hub Professional, Enterprise Sales Hub Professional, Enterprise Service Hub Professional, Enterprise”
Create reports with the custom report builder · HubSpot · checked
“Select specific properties, activity measurements, and events to add data to your report.”
Create reports with the custom report builder · HubSpot · checked
“With HubSpot's custom report builder , you can analyze multiple data sources across HubSpot.”
Create reports with the custom report builder · HubSpot · checked
“To create reports with the custom report builder, the user must have Create/own and Edit report permissions .”
HubSpot Product and Services Catalog · HubSpot · checked
HubSpot Service Hub pricing · HubSpot · checked
Worth knowing
- Free includes up to 2 users.
- The catalog lists Service Hub Starter at $20 a month per seat.
- HubSpot's Starter price card is for the Starter Customer Platform: $7 a seat a month billed annually and $10 billed monthly, discounted from $20, with no stated discount duration.
- Paying monthly still needs an annual commitment. Required one-time Professional Onboarding costs $1,500.
- Required one-time Enterprise Onboarding costs $3,500.
- The catalog says Enterprise is billed annually; no monthly price is shown.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
- Manually assign a support ticket to an agent: Documented on: Professional, Enterprise
- Add private internal notes to a support ticket: Documented on: Professional, Enterprise
- Reuse saved replies in support emails: Documented on: Free, Starter, Professional, Enterprise
- Free allows up to 3 snippets per account.
- Starter, Professional and Enterprise allow up to 5,000 snippets per account.
- In paid accounts, users need a Core, Sales or Service Hub seat to use snippets.
- Help desk macros need Super Admin permissions to create and use.
- Professional allows up to 500 macros.
- Enterprise allows up to 1,500 macros.
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