Clearcisive.

Which helpdesk plans include collision detection?

Shows when another agent is already viewing or replying to the same ticket.

Last checked: · Products are listed alphabetically; plans follow each vendor's pricing-page order.

All features

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eDesk

Collision detection: Not listed in the vendor pages we checked; check with eDesk.

Collision detection on each eDesk plan, in the vendor's pricing-page order.
PlanCollision detection
Essential Not listed
Growth Not listed
Professional Not listed
Enterprise Not listed
Not listed:
the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Covers the Essential, Growth, Professional and Enterprise plans on the current pricing page.

Why? and source · checked 12 Oct 2026

Collision detection: Not listed. eDesk shows when another agent is viewing or replying to a ticket, but we could not confirm which of Essential, Growth, Professional or Enterprise include this. That doesn't mean it's missing.

eDesk helpdesk page · eDesk · checked

Check with eDesk

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Freshdesk

First listed plan that includes it: Growth
Listed price (USD): $19 per agent/month billed annually · $23 per agent/month billed monthly

Collision detection on each Freshdesk plan, in the vendor's pricing-page order.
PlanCollision detection
Growth Included
Pro Included
Enterprise Included
Included:
the vendor's own page names this plan for the feature.
Price source · checked 6 Oct 2026

Freshdesk pricing page · Freshworks

Source · checked 16 Oct 2026

How to Prevent Outdated Replies · Freshworks · checked

How to Prevent Outdated Replies · Freshworks · checked

Visit Freshdesk's pricing page

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Front

Collision detection: Not listed in the vendor pages we checked; check with Front.

Collision detection on each Front plan, in the vendor's pricing-page order.
PlanCollision detection
Starter Not listed
Professional Not listed
Enterprise Not listed
Not listed:
the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Covers the Starter, Professional and Enterprise plans on the current Front pricing page.

Why? and source · checked 16 Oct 2026

Collision detection: Not listed. Front shows when another teammate is replying, but we could not confirm which of Starter, Professional or Enterprise include this. That doesn't mean it's missing.

Front's real-time collision detection · Front · checked

Check with Front

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Gorgias

First listed plan that includes it: Starter
Listed price (USD): monthly billing only · $10/month billed monthly, plus ticket overage

Collision detection on each Gorgias plan, in the vendor's pricing-page order.
PlanCollision detection
Starter Included
Basic Included
Pro Included
Advanced Included
Enterprise Included
Included:
the vendor's own page names this plan for the feature.

Helpdesk plans only. Ticket volume determines price; AI Agent usage has separate charges.

Worth knowing

  • Starter: Monthly billing only; includes 50 tickets and up to 3 users.
Price source · checked 8 Oct 2026

Gorgias pricing · Gorgias

Source · checked 16 Oct 2026

Handle incoming tickets · Gorgias · checked

Handle incoming tickets · Gorgias · checked

If you sign up through the affiliate link, we may earn a commission. It never affects which products we show, how we check them, or their order.

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Help Scout

First listed plan that includes it: Free
Listed price (USD): $0

Collision detection on each Help Scout plan, in the vendor's pricing-page order.
PlanCollision detection
Free Included
Standard Included
Plus Included
Pro Included
Included:
the vendor's own page names this plan for the feature.

Worth knowing

  • Free includes 5 users, 1 Inbox and 1 Docs site.
Price source · checked 6 Oct 2026

Help Scout pricing page · Help Scout

Source · checked 16 Oct 2026

Prevent Duplicate Replies With Collision Detection · Help Scout · checked

Prevent Duplicate Replies With Collision Detection · Help Scout · checked

Visit Help Scout's pricing page

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HelpDesk

Collision detection: Not listed in the vendor pages we checked; check with HelpDesk.

Collision detection on each HelpDesk plan, in the vendor's pricing-page order.
PlanCollision detection
Essential Not listed
Growth Not listed
Enterprise Not listed
Not listed:
the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Plans as sold on helpdesk.com, which runs on the Text platform. Some help articles and the pricing page's structured data use other plan names (Team, Business).

Why? and source · checked 16 Oct 2026

Collision detection: Not listed. HelpDesk shows when another agent is viewing or replying to a ticket, but we could not confirm which of Essential, Growth or Enterprise include this. That doesn't mean it's missing.

Collision detection in a ticket · HelpDesk · checked

If you sign up through the affiliate link, we may earn a commission. It never affects which products we show, how we check them, or their order.

Visit HelpDesk (direct link, no commission)

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Visit HelpDesk (affiliate link)

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HubSpot Service Hub

First listed plan that includes it: Professional
Listed price (USD): $90 per user/month billed annually · $100 per user/month billed monthly

Collision detection on each HubSpot Service Hub plan, in the vendor's pricing-page order.
PlanCollision detection
Free Not included
Starter Not included
Professional Included
Enterprise Included
Included:
the vendor's own page names this plan for the feature.
Not included:
the vendor's own page says this plan doesn't have it.

Covers the Free, Starter, Professional and Enterprise plans on the current Service Hub pricing page.

Worth knowing

  • Paying monthly still needs an annual commitment. Required one-time Professional Onboarding costs $1,500.
Price source · checked 12 Oct 2026

HubSpot Service Hub pricing · HubSpot

HubSpot Service Hub pricing (annual billing view) · HubSpot

HubSpot Service Hub pricing (monthly billing view) · HubSpot

Source · checked 16 Oct 2026

Collaborate with your team in the conversations inbox · HubSpot · checked

Assign and manage seats · HubSpot · checked

Assign and manage seats · HubSpot · checked

Visit HubSpot Service Hub's pricing page

Direct link. We earn no commission.

Intercom

Collision detection: Not listed in the vendor pages we checked; check with Intercom.

Collision detection on each Intercom plan, in the vendor's pricing-page order.
PlanCollision detection
Essential Not listed
Advanced Not listed
Expert Not listed
Not listed:
the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Covers the Essential, Advanced and Expert seat plans. Fin AI Agent used with another helpdesk is not a plan here.

Why? and source · checked 17 Oct 2026

Collision detection: Not listed. Intercom shows who else is viewing a conversation, but we could not confirm which of Essential, Advanced or Expert include this. That doesn't mean it's missing.

  • The Show teammates presence setting must be enabled.

Intercom the inbox explained · Intercom · checked

Intercom the inbox explained · Intercom · checked

Check with Intercom

Direct link. We earn no commission.

LiveAgent

First listed plan that includes it: Small business
Listed price (USD): $15 per agent/month billed annually · $19 per agent/month billed monthly

Collision detection on each LiveAgent plan, in the vendor's pricing-page order.
PlanCollision detection
Small business Included
Medium business Included
Large business Included
Enterprise Included
Included:
the vendor's own page names this plan for the feature.

Cloud plans on the pricing page only. Free, Trial and All-inclusive appear only in help articles.

Price source · checked 9 Oct 2026

LiveAgent pricing · LiveAgent

LiveAgent free account · LiveAgent

LiveAgent my account · LiveAgent

LiveAgent invoicing · LiveAgent

Source · checked 16 Oct 2026

Agent Collision Detection features · LiveAgent · checked

Agent Collision Detection features · LiveAgent · checked

If you sign up through the affiliate link, we may earn a commission. It never affects which products we show, how we check them, or their order.

Visit LiveAgent (direct link, no commission)

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Zendesk Suite

First listed plan that includes it: Suite Professional
Listed price (USD): $115 per agent/month billed annually · $149 per agent/month billed monthly

Collision detection on each Zendesk Suite plan, in the vendor's pricing-page order.
PlanCollision detection
Suite Team Not included
Suite Professional Included
Suite Enterprise Included
Included:
the vendor's own page names this plan for the feature.
Not included:
the vendor's own page says this plan doesn't have it.

Covers Zendesk Suite plans; the email-only Support Team plan isn't included.

Price source · checked 6 Oct 2026

Zendesk pricing page · Zendesk

Source · checked 16 Oct 2026

Avoiding agent collision · Zendesk · checked

Avoiding agent collision · Zendesk · checked

Visit Zendesk's pricing page

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Zoho Desk

First listed plan that includes it: Professional
Listed price (USD): $23 per user/month billed annually · $35 per user/month billed monthly

Collision detection on each Zoho Desk plan, in the vendor's pricing-page order.
PlanCollision detection
Free Not included
Express Not included
Standard Not included
Professional Included
Enterprise Included
Included:
the vendor's own page names this plan for the feature.
Not included:
the vendor's own page says this plan doesn't have it.
Price source · checked 6 Oct 2026

Zoho Desk pricing page · Zoho

Source · checked 16 Oct 2026

Zoho Desk plan comparison page · Zoho · checked

Zoho Desk plan comparison page · Zoho · checked

Visit Zoho Desk's pricing page

Direct link. We earn no commission.