Which helpdesk plans include a public knowledge base?
Publish customer-facing self-service help articles on the web.
Last checked: · Products are listed alphabetically; plans follow each vendor's pricing-page order.
Check this with your other must-haves
Freshdesk
First listed plan that includes it: Growth
Listed price (USD): $19 per agent/month billed annually · $23 per agent/month billed monthly
| Plan | Public knowledge base |
|---|---|
| Growth | Included |
| Pro | Included |
| Enterprise | Included |
Price source · checked 6 Oct 2026
Freshdesk pricing page · Freshworks
Source for Public knowledge base · checked 6 Oct 2026
Freshdesk knowledge base · Freshworks · checked
Vendor plan table: Free: ✓| Growth: ✓| Pro: ✓| Enterprise: ✓
Freshdesk knowledge base · Freshworks · checked
“The Freshdesk Knowledge Base or Solutions feature enables you to implement self-service options for your customers by creating a help center or knowledge base for your business.”
Freshdesk pricing page · Freshworks · checked
“Knowledge base Create knowledge base articles to help your customers find answers to their inquiries independently.”
Freshdesk pricing page · Freshworks · checked
Vendor plan table: Knowledge base | Growth: ✓ | Pro: ✓ | Enterprise: ✓
Help Scout
First listed plan that includes it: Free
Listed price (USD): $0
| Plan | Public knowledge base |
|---|---|
| Free | Included |
| Standard | Included |
| Plus | Included |
| Pro | Included |
Worth knowing
- Docs sites: Free 1, Standard 2, Plus 3, Pro 5; Standard, Plus and Pro add sites at $20/mo.
- Free includes 5 users, 1 Inbox and 1 Docs site.
Price source · checked 6 Oct 2026
Help Scout pricing page · Help Scout
Source for Public knowledge base · checked 6 Oct 2026
Help Scout Docs · Help Scout · checked
“Docs allows you to create a public support website, or knowledge base.”
Help Scout Docs · Help Scout · checked
“All Help Scout plans include at least 1 Docs site.”
Help Scout pricing page · Help Scout · checked
Vendor plan table: Docs sites | Build a searchable and branded help center or knowledge base. | Free: 1 | Standard: 2 (additional sites $20/mo) | Plus: 3 (additional sites $20/mo) | Pro: 5 (additional sites $20/mo)
Zendesk Suite
First listed plan that includes it: Suite Team
Listed price (USD): $55 per agent/month billed annually · $69 per agent/month billed monthly
| Plan | Public knowledge base |
|---|---|
| Suite Team | Included |
| Suite Professional | Included |
| Suite Enterprise | Included |
Covers Zendesk Suite plans; the email-only Support Team plan isn't included.
Price source · checked 6 Oct 2026
Zendesk pricing page · Zendesk
Source for Public knowledge base · checked 6 Oct 2026
Getting started with your help center · Zendesk · checked
“All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Knowledge Professional or Enterprise”
Getting started with your help center · Zendesk · checked
“Branded customer-facing support site Knowledge base, for publishing self-service content”
Zendesk pricing page · Zendesk · checked
Zoho Desk
First listed plan that includes it: Standard
Listed price (USD): $14 per user/month billed annually · $20 per user/month billed monthly
| Plan | Public knowledge base |
|---|---|
| Free | Not listed |
| Express | Not listed |
| Standard | Included |
| Professional | Included |
| Enterprise | Included |
Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Price source · checked 6 Oct 2026
Zoho Desk pricing page · Zoho
Source for Public knowledge base · checked 6 Oct 2026
Zoho Desk knowledge base feature page · Zoho · checked
“Publish your knowledge base articles on customer and employee self-service portals”
Zoho Desk plan comparison page · Zoho · checked
Vendor plan table: Public knowledge base | Free: — | Express: — | Standard: ✓ | Professional: ✓ | Enterprise: ✓
Zoho Desk plan comparison page · Zoho · checked
Vendor page: Public knowledge base: Create a public repository of help articles, guides, and FAQs.
Zoho Desk pricing page · Zoho · checked
“Knowledge base Create a repository of help articles, guides, and FAQs so customers can find assistance anytime.”
Zoho Desk plan comparison page · Zoho · checked
Vendor plan table: Help center | Free: ✓ | Express: ✓ | Standard: ✓ | Professional: ✓ | Enterprise: ✓