Which helpdesk plans include automatic assignment?
New tickets are assigned automatically across agents, by round-robin, load or skills.
Last checked: · Products are listed alphabetically; plans follow each vendor's pricing-page order.
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Freshdesk
First listed plan that includes it: Pro
Listed price (USD): $55 per agent/month billed annually · $66 per agent/month billed monthly
| Plan | Automatic assignment |
|---|---|
| Growth | Not listed |
| Pro | Included |
| Enterprise | Included |
Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Worth knowing
- Skill-based assignment is listed for Enterprise, not Pro; Pro has round-robin and load-balanced assignment.
Price source · checked 6 Oct 2026
Freshdesk pricing page · Freshworks
Source for Automatic assignment · checked 6 Oct 2026
Freshdesk assignment documentation · Freshworks · checked
“Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise”
Freshdesk assignment documentation · Freshworks · checked
“Round-robin : Tickets are assigned to available (online) agents within a group in a circular order, ensuring an equally balanced workload.”
Freshdesk pricing page · Freshworks · checked
Vendor plan table: Round robin, and load balanced assignment | Growth: — | Pro: ✓ | Enterprise: ✓
Freshdesk pricing page · Freshworks · checked
Vendor plan table: Skill-based ticket assignment | Growth: — | Pro: — | Enterprise: ✓
Help Scout
First listed plan that includes it: Plus
Listed price (USD): $45 per user/month billed annually · $54 per user/month billed monthly
| Plan | Automatic assignment |
|---|---|
| Free | Not listed |
| Standard | Not listed |
| Plus | Included |
| Pro | Included |
Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Worth knowing
- Plus routes by round robin; Pro adds load-balanced routing.
- Plus supports up to 50 users.
Price source · checked 6 Oct 2026
Help Scout pricing page · Help Scout
Source for Automatic assignment · checked 6 Oct 2026
Use routing to automatically assign conversations · Help Scout · checked
“Plans With Access Plus — Round Robin Pro — Round Robin and Balanced”
Use routing to automatically assign conversations · Help Scout · checked
“Routing helps your team distribute conversations fairly and efficiently by automatically assigning conversations that land in the Unassigned folder to available teammates.”
Help Scout pricing page · Help Scout · checked
Vendor plan table: Routing | Automatically assign conversations evenly across your team to balance the workload. | Free: — | Standard: — | Plus: Round robin | Pro: Round robin + load balanced
Zendesk Suite
First listed plan that includes it: Suite Team
Listed price (USD): $55 per agent/month billed annually · $69 per agent/month billed monthly
| Plan | Automatic assignment |
|---|---|
| Suite Team | Included |
| Suite Professional | Included |
| Suite Enterprise | Included |
Covers Zendesk Suite plans; the email-only Support Team plan isn't included.
Worth knowing
- Suite Team routes by agent status and capacity; Suite Professional adds skill and ticket priority.
Price source · checked 6 Oct 2026
Zendesk pricing page · Zendesk
Source for Automatic assignment · checked 6 Oct 2026
About omnichannel routing · Zendesk · checked
“All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise”
About omnichannel routing · Zendesk · checked
“Agents are automatically assigned tickets and don’t have to go looking for them”
Zendesk pricing page · Zendesk · checked
Vendor plan table: (Support Team | Suite Team | Suite Professional) Conversation routing Get conversations to the right agent based on their availability, capacity, and skill, as well as conversation priority
Zoho Desk
First listed plan that includes it: Professional
Listed price (USD): $23 per user/month billed annually · $35 per user/month billed monthly
| Plan | Automatic assignment |
|---|---|
| Free | Not listed |
| Express | Not listed |
| Standard | Not listed |
| Professional | Included |
| Enterprise | Included |
Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Worth knowing
- Skill-based assignment is listed for Enterprise, not Professional; Professional has round-robin assignment.
Price source · checked 6 Oct 2026
Zoho Desk pricing page · Zoho
Source for Automatic assignment · checked 6 Oct 2026
Zoho Desk plan comparison page · Zoho · checked
Vendor plan table: Round-robin ticket assignment by load balancing | Free: — | Express: — | Standard: — | Professional: 10 / department | Enterprise: 15 / department
Zoho Desk plan comparison page · Zoho · checked
Vendor page: Round-robin ticket assignment by load balancing: Use Round robin scheduling to assign tickets to agents based on their current load.
Zoho Desk plan comparison page · Zoho · checked
Vendor plan table: Round-robin sequential assignment | Free: — | Express: — | Standard: — | Professional: ✓ | Enterprise: ✓
Zoho Desk pricing page · Zoho · checked
“Round-robin assignment Allocate tickets to agents according to their current workload or in a specific order, such as alphabetically or any custom sequence.”
Zoho Desk plan comparison page · Zoho · checked
Vendor plan table: Skill based Ticket Assignment | Free: — | Express: — | Standard: — | Professional: — | Enterprise: ✓
Zoho Desk plan comparison page · Zoho · checked
Vendor plan table: Direct assignment to agents and teams | Free: — | Express: 2 | Standard: 5 | Professional: 15 | Enterprise: 30