Intercom pricing, plans and documented features
Each row shows what Intercom's own pricing pages and help articles say about one feature on each plan.
Last checked:
Covers the Essential, Advanced and Expert seat plans. Fin AI Agent used with another helpdesk is not a plan here.
| Feature | Essential | Advanced | Expert |
|---|---|---|---|
| SLA policies | Not listed | Not listed | Included |
| Automatic assignment | Not listed | Included | Included |
| Custom agent roles | Not included | Not included | Included |
| SAML single sign-on | Not included | Not included | Included |
| Public knowledge base | Included | Included | Included |
| Custom reports | Not listed | Included | Included |
| Listed prices (USD) | price not recorded | $85 per user/month billed annually · monthly: not recorded | $132 per user/month billed annually · monthly: not recorded |
- Included:
- the vendor's own page names this plan for the feature.
- Not included:
- the vendor's own page says this plan doesn't have it.
- Not listed:
- the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Price source · checked 12 Oct 2026
Intercom pricing page plan cards · Intercom
Intercom pricing FAQs · Intercom
Intercom seats article · Intercom
Intercom pricing page · Intercom
Costs beyond the seat price
Account-wide notes
- Fin AI Agent costs $0.99 per outcome on every plan, charged at most once per conversation, and nothing when Fin cannot answer.
- Fin Voice is sold through sales at $1.99 per voice outcome.
- Fin AI Agent used with another helpdesk has no seat costs and a minimum monthly commitment.
- Copilot is an optional add-on: $29 per agent a month on annual billing, or $35 a month on monthly billing.
- Pro is an optional add-on that starts at $100 a month and includes analysis of 500 conversations and 6,000 credits a month; extra credits cost $0.01 each.
- Proactive Support Plus is an optional add-on at $99 a month, which includes 500 messages a month; additional messages are charged per unit.
- WhatsApp, SMS, bulk email and phone are billed by usage in addition to seat prices.
- Additional seats and additional usage are always charged at list price; annual discounts do not apply to them.
- All seats in a workspace must be on the same plan.
Lite seats
- Essential: Essential does not offer Lite seats.
- Advanced: 20 lite seats are included at no charge. The maximum and the price of more are not stated.
- Expert: 50 lite seats are included at no charge. The maximum and the price of more are not stated.
- Advanced, Expert: Cannot create SLAs, manage shared macros, manage round robin or delete notes. Can create and edit custom reports.
Other helpdesks with the same documented features
These helpdesks have a plan that documents all 6 features this page covers.
- Freshdesk: from Pro · $55 per agent/month billed annually
- Front: Enterprise · $105 per user/month billed annually · monthly: not recorded · Compare
- HubSpot Service Hub: Enterprise · $150 per user/month billed annually · monthly: not recorded
- Zendesk Suite: Suite Enterprise · contact sales · Compare
SLA policies
Source for SLA policies · checked 12 Oct 2026
Intercom pricing page · Intercom · checked
“Every Advanced feature, plus: SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center Includes 50 free Lite seats”
Intercom set SLAs for conversations and tickets · Intercom · checked
“If you haven’t replied within the SLA target, its status will change to red. Here’s what each SLA indicator means: Red : Overdue.”
Intercom set SLAs for conversations and tickets · Intercom · checked
“SLAs (Service Level Agreements) help set a target for your team to provide a consistent, high-quality customer experience.”
Intercom set SLAs for conversations and tickets · Intercom · checked
“Set the target for your team’s first response time (FRT) - This is the time it should take a teammate to reply to the first message in a conversation that matches your rule.”
Intercom pricing page · Intercom · checked
“Every Essential feature, plus: Workflow automation builder Multiple team Inboxes Round robin assignment Private and multilingual Help Center Includes 20 free Lite seats”
Intercom pricing page · Intercom · checked
“Key features include: Messenger live chat Shared inbox and ticketing system Pre-built reports Public help center Basic automation”
Automatic assignment
Limits:
- Round robin must be switched on for a team inbox.
- Round robin applies to conversations routed to a team inbox by a Workflow or assigned to it with a macro.
Source for Automatic assignment · checked 12 Oct 2026
Intercom assign conversations to teammates and teams · Intercom · checked
“Automatically assigning conversations requires Workflows, which are not available on all plans.”
Intercom pricing page · Intercom · checked
“Every Essential feature, plus: Workflow automation builder Multiple team Inboxes Round robin assignment Private and multilingual Help Center Includes 20 free Lite seats”
Intercom round robin deep dive · Intercom · checked
“Team inboxes where round robin is enabled continuously assign new conversations to active teammates in a sequential order.”
Intercom round robin deep dive · Intercom · checked
“When a conversation is assigned to a team inbox via a macro, and round robin is enabled for that inbox, round robin assignment will occur and the conversation will be assigned to an active teammate.”
Intercom round robin deep dive · Intercom · checked
“Conversations manually assigned to a team inbox (i.e., not using Workflows) won’t automatically get assigned to active teammates via round robin.”
Intercom pricing page · Intercom · checked
“Every Advanced feature, plus: SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center Includes 50 free Lite seats”
Intercom pricing page · Intercom · checked
“Key features include: Messenger live chat Shared inbox and ticketing system Pre-built reports Public help center Basic automation”
Custom agent roles
Source for Custom agent roles · checked 12 Oct 2026
Intercom custom roles · Intercom · checked
“Custom roles are reusable sets of permissions that you can assign to teammates in your Intercom workspace.”
Intercom custom roles · Intercom · checked
“Custom roles are only available on the Expert plan .”
SAML single sign-on
Limits:
- With OneLogin, workspaces hosted in the EU or Australia should check with OneLogin that the integration is supported.
Source for SAML single sign-on · checked 12 Oct 2026
Intercom SAML SSO · Intercom · checked
“Use this article to set up SAML Single Sign-On (SSO) for your Intercom workspace.”
Intercom SAML SSO · Intercom · checked
“SAML SSO is only available on Expert Intercom plan.”
Intercom pricing page · Intercom · checked
“Every Advanced feature, plus: SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center Includes 50 free Lite seats”
Intercom SAML SSO · Intercom · checked
“If your workspace is hosted in the EU or AU, reach out to the OneLogin team to make sure your integration is supported.”
Public knowledge base
Source for Public knowledge base · checked 12 Oct 2026
Intercom pricing page · Intercom · checked
“Key features include: Messenger live chat Shared inbox and ticketing system Pre-built reports Public help center Basic automation”
Intercom Help Center explained · Intercom · checked
“With Help Center, you can create articles which enable customers to self-serve and find support 24/7.”
Intercom pricing page · Intercom · checked
“Every Essential feature, plus: Workflow automation builder Multiple team Inboxes Round robin assignment Private and multilingual Help Center Includes 20 free Lite seats”
Intercom pricing page · Intercom · checked
“Every Advanced feature, plus: SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center Includes 50 free Lite seats”
Custom reports
Limits:
- Creating a report needs the permission to create, edit and share reports.
Source for Custom reports · checked 12 Oct 2026
Intercom create a custom report · Intercom · checked
“Choose a metric Choose which metric you want to look at per timestamp”
Intercom create a custom report · Intercom · checked
“Custom reports let you choose from over 100 chart templates and combine them into a single view tailored to your team's needs.”
Intercom create a custom report · Intercom · checked
“Note: You'll need the “Can create, edit and internally share reports” permission to create a report.”
Intercom create a custom report · Intercom · checked
“Use this article to create, view, and manage custom reports on the Advanced or Expert plan”
Intercom pricing page · Intercom · checked
“Key features include: Messenger live chat Shared inbox and ticketing system Pre-built reports Public help center Basic automation”
Worth knowing
- Intercom lists two different annual prices for Essential: $19 and $29.
- Essential: The $39 seat price is not tied to a billing period.
- Advanced: The $99 seat price is not tied to a billing period.
- Monthly billing is named only for Essential and Advanced.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
- Manually assign a support ticket to an agent: Not listed for any plan (documented for the product, no plan named)
- Add private internal notes to a support ticket: Not listed for any plan (documented for the product, no plan named)
- Reuse saved replies in support emails: Not listed for any plan (documented for the product, no plan named)
Compare with
Check your team's must-haves across all products
Direct link. We earn no commission.