Clearcisive.

Front vs Intercom: plans, prices and documented features

Each feature is checked separately. Plans follow each vendor's pricing-page order. Missing documentation does not mean a feature is unavailable.

Coverage and checked dates

Front

Last checked:

Covers the Starter, Professional and Enterprise plans on the current Front pricing page.

Intercom

Last checked:

Covers the Essential, Advanced and Expert seat plans. Fin AI Agent used with another helpdesk is not a plan here.

Plans and listed prices

Front

  • Starter: $25 per user/month billed annually · $35 per user/month billed monthly
  • Professional: $65 per user/month billed annually · $85 per user/month billed monthly
  • Enterprise: $105 per user/month billed annually · monthly: Price not listed
Price source · checked 13 Oct 2026

Front pricing · Front

Front's plans and pricing · Front

Front pricing (monthly billing view) · Front

Intercom

  • Essential: Price not listed
  • Advanced: $85 per user/month billed annually · monthly: Price not listed
  • Expert: $132 per user/month billed annually · monthly: Price not listed
Price source · checked 12 Oct 2026

Intercom pricing page plan cards · Intercom

Intercom pricing FAQs · Intercom

Intercom seats article · Intercom

Intercom pricing page · Intercom

Documented features by plan

Plan-by-plan feature status
FeatureFrontIntercom
SLA policies

Starter: not listed. Professional, Enterprise: included

Limits:

  • Time goal rules are shared rules only; they cannot be individual or company rules.

Essential, Advanced: not listed. Expert: included

Automatic assignment

Starter, Professional, Enterprise: included

Limits:

  • Starter: Up to 10 workspace rules.
  • Professional: Up to 20 workspace rules.
  • Enterprise: Unlimited workspace rules.

Essential: not listed. Advanced, Expert: included

Limits:

  • Round robin must be switched on for a team inbox.
  • Round robin applies to conversations routed to a team inbox by a Workflow or assigned to it with a macro.
Custom agent roles

Starter, Professional: not listed. Enterprise: included

Limits:

  • Front limits customization of default workspace permissions to Enterprise and legacy Scale plans.
  • In the newer permissions system, the Contributor and Admin permission sets cannot be customized.

Essential, Advanced: not included. Expert: included

SAML single sign-on

Starter: not included. Professional, Enterprise: included

Limits:

  • SSO is turned on for the whole company, and then every user signs in through the identity provider.

Essential, Advanced: not included. Expert: included

Limits:

  • With OneLogin, workspaces hosted in the EU or Australia should check with OneLogin that the integration is supported.
Public knowledge base

Starter, Professional, Enterprise: included

Limits:

  • Starter: 1 published knowledge base with up to 1,000 articles.
  • Internal and external knowledge bases both count toward the limit.
  • Professional: Up to 2 published knowledge bases with up to 5,000 articles each.
  • Enterprise: Up to 50 published knowledge bases with up to 10,000 articles each.

Essential, Advanced, Expert: included

Custom reports

Starter, Professional: not included. Enterprise: included

Limits:

  • Front says this feature is in open beta and may change before general availability.
  • One dashboard per teammate per workspace, with up to 10 charts of each type.

Essential: not listed. Advanced, Expert: included

Limits:

  • Creating a report needs the permission to create, edit and share reports.
Included:
the vendor's own page names this plan for the feature.
Not included:
the vendor's own page says this plan doesn't have it.
Not listed:
the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.

Entry plan that documents it

This is the first plan in pricing-page order confirmed to include the feature. Features are checked separately; these rows do not confirm a shared plan for your whole list.

Entry plan that documents each feature
FeatureFrontIntercom
SLA policiesProfessional: $65 per user/month billed annually · $85 per user/month billed monthlyExpert: $132 per user/month billed annually · monthly: Price not listed
Automatic assignmentStarter: $25 per user/month billed annually · $35 per user/month billed monthlyAdvanced: $85 per user/month billed annually · monthly: Price not listed
Custom agent rolesEnterprise: $105 per user/month billed annually · monthly: Price not listedExpert: $132 per user/month billed annually · monthly: Price not listed
SAML single sign-onProfessional: $65 per user/month billed annually · $85 per user/month billed monthlyExpert: $132 per user/month billed annually · monthly: Price not listed
Public knowledge baseStarter: $25 per user/month billed annually · $35 per user/month billed monthlyEssential: Price not listed
Custom reportsEnterprise: $105 per user/month billed annually · monthly: Price not listedAdvanced: $85 per user/month billed annually · monthly: Price not listed

Notes on features and prices

Front

  • Starter: Up to 10 seats, with a one seat minimum.
  • Professional: Up to 50 seats, with a one seat minimum.
  • For the Enterprise seat minimum, Front asks buyers to contact Sales.
  • Front shows Enterprise as “Only available on annual”; no monthly price is listed.

Intercom

  • Intercom lists two different annual prices for Essential: $19 and $29.
  • Essential: The $39 seat price is not tied to a billing period.
  • Advanced: The $99 seat price is not tied to a billing period.
  • Monthly billing is named only for Essential and Advanced.

Cost notes

Front

Last checked:

Account-wide notes

  • Front requires an onboarding package for contracts over $25k; the package price is not stated in the pages we checked.
  • Monthly and yearly subscriptions are paid upfront, and payments are nonrefundable, even if you cancel early.
  • All seats in an organization are on one plan; seats are added or removed within that plan.
  • Channels per license: Starter 10, Professional 30, Enterprise 50.
  • Starter supports only one channel type: Email, Front Chat or SMS.
  • Autopilot, the AI agent, is a paid add-on starting at $0.05 per conversation.
  • Native WhatsApp on Professional and Enterprise is billed at Meta's WhatsApp costs plus a 20% admin fee.
  • Raising the API rate limit costs $200 per month for each extra 100 requests per minute.

Guest accounts

  • Starter, Professional, Enterprise: Guest accounts need no license but cannot send external messages. Front allows 150 guest invites every three days per company.
  • Starter, Professional, Enterprise: Guests can read a conversation shared with them from the last 7 days, comment, and edit shared drafts. They cannot send email or SMS, see tags or start drafts.

Plan-specific notes

  • Starter, Professional: Copilot is a paid add-on at $20 per seat per month (included on Enterprise).

Intercom

Last checked:

Account-wide notes

  • Fin AI Agent costs $0.99 per outcome on every plan, charged at most once per conversation, and nothing when Fin cannot answer.
  • Fin Voice is sold through sales at $1.99 per voice outcome.
  • Fin AI Agent used with another helpdesk has no seat costs and a minimum monthly commitment.
  • Copilot is an optional add-on: $29 per agent a month on annual billing, or $35 a month on monthly billing.
  • Pro is an optional add-on that starts at $100 a month and includes analysis of 500 conversations and 6,000 credits a month; extra credits cost $0.01 each.
  • Proactive Support Plus is an optional add-on at $99 a month, which includes 500 messages a month; additional messages are charged per unit.
  • WhatsApp, SMS, bulk email and phone are billed by usage in addition to seat prices.
  • Additional seats and additional usage are always charged at list price; annual discounts do not apply to them.
  • All seats in a workspace must be on the same plan.

Lite seats

  • Essential: Essential does not offer Lite seats.
  • Advanced: 20 lite seats are included at no charge. The maximum and the price of more are not stated.
  • Expert: 50 lite seats are included at no charge. The maximum and the price of more are not stated.
  • Advanced, Expert: Cannot create SLAs, manage shared macros, manage round robin or delete notes. Can create and edit custom reports.

Sources

Front

Intercom

Check your own feature list

Front

Visit Front's pricing page

Direct link. We earn no commission.

Intercom

Visit Intercom's pricing page

Direct link. We earn no commission.