Helpdesk features we've checked

Each page shows which plans of each product document one feature, with vendor sources.

• SLA policies · Response and resolution time targets that apply automatically and flag breaches.
• Automatic assignment · New tickets are assigned automatically across agents, by round-robin, load or skills.
• Custom agent roles · Admins can create their own agent roles with chosen permissions.
• SAML single sign-on · Agents sign in through the company's SAML identity provider.
• Public knowledge base · Publish customer-facing self-service help articles on the web.
• Custom reports · Build your own reports or dashboards by choosing metrics and filters.

Check your team's must-haves across all products