Front pricing, plans and documented features
Each row shows what Front's own pricing pages and help articles say about one feature on each plan.
Last checked:
Covers the Starter, Professional and Enterprise plans on the current Front pricing page.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| SLA policies | Not listed | Included | Included |
| Automatic assignment | Included | Included | Included |
| Custom agent roles | Not listed | Not listed | Included |
| SAML single sign-on | Not included | Included | Included |
| Public knowledge base | Included | Included | Included |
| Custom reports | Not included | Not included | Included |
| Listed prices (USD) | $25 per user/month billed annually · $35 per user/month billed monthly | $65 per user/month billed annually · $85 per user/month billed monthly | $105 per user/month billed annually · monthly: not recorded |
- Included:
- the vendor's own page names this plan for the feature.
- Not included:
- the vendor's own page says this plan doesn't have it.
- Not listed:
- the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Price source · checked 13 Oct 2026
Costs beyond the seat price
Account-wide notes
- Front requires an onboarding package for contracts over $25k; the package price is not stated in the pages we checked.
- Monthly and yearly subscriptions are paid upfront, and payments are nonrefundable, even if you cancel early.
- All seats in an organization are on one plan; seats are added or removed within that plan.
- Channels per license: Starter 10, Professional 30, Enterprise 50.
- Starter supports only one channel type: Email, Front Chat or SMS.
- Autopilot, the AI agent, is a paid add-on starting at $0.05 per conversation.
- Native WhatsApp on Professional and Enterprise is billed at Meta's WhatsApp costs plus a 20% admin fee.
- Raising the API rate limit costs $200 per month for each extra 100 requests per minute.
Guest accounts
- Starter, Professional, Enterprise: Guest accounts need no license but cannot send external messages. Front allows 150 guest invites every three days per company.
- Starter, Professional, Enterprise: Guests can read a conversation shared with them from the last 7 days, comment, and edit shared drafts. They cannot send email or SMS, see tags or start drafts.
Plan-specific notes
- Starter, Professional: Copilot is a paid add-on at $20 per seat per month (included on Enterprise).
Other helpdesks with the same documented features
These helpdesks have a plan that documents all 6 features this page covers.
- Freshdesk: from Pro · $55 per agent/month billed annually
- HubSpot Service Hub: Enterprise · $150 per user/month billed annually · monthly: not recorded
- Intercom: Expert · $132 per user/month billed annually · monthly: not recorded · Compare
- Zendesk Suite: Suite Enterprise · contact sales · Compare
SLA policies
Limits:
- Time goal rules are shared rules only; they cannot be individual or company rules.
Source for SLA policies · checked 13 Oct 2026
Front pricing · Front · checked
Time goal rules · Front · checked
“Time goal rules (previously named SLA rules) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.”
Time goal rules · Front · checked
“Time goal rules are available on the Professional plan or above . Some legacy plans may also have this feature.”
Front pricing · Front · checked
Time goal rules · Front · checked
“Time goal rules are only available as shared rules, and cannot be set up as individual rules or company rules .”
Automatic assignment
Limits:
- Starter: Up to 10 workspace rules.
- Professional: Up to 20 workspace rules.
- Enterprise: Unlimited workspace rules.
Source for Automatic assignment · checked 13 Oct 2026
Front pricing · Front · checked
Front pricing · Front · checked
“Evenly distribute messages among a group of teammates with round-robin assignment rules”
Front pricing · Front · checked
Custom agent roles
Limits:
- Front limits customization of default workspace permissions to Enterprise and legacy Scale plans.
- In the newer permissions system, the Contributor and Admin permission sets cannot be customized.
Source for Custom agent roles · checked 13 Oct 2026
Front pricing · Front · checked
Custom roles and permissions [legacy] · Front · checked
“Admins can define user roles by using a customized set of permissions, like allowing certain users the ability to create rules or restricting them from responding to messages.”
Custom roles and permissions [legacy] · Front · checked
“This feature is available on the latest Enterprise plan . Some legacy plans may also have this feature.”
Understanding default workspace permissions [new] · Front · checked
“Enterprise and legacy Scale plans only: Customize the default permissions teammates should have when they are granted access to this workspace”
Understanding default workspace permissions [new] · Front · checked
“No. When you select the Contributor and Admin permission sets in a teammate group, they cannot be further customized.”
SAML single sign-on
Limits:
- SSO is turned on for the whole company, and then every user signs in through the identity provider.
Source for SAML single sign-on · checked 13 Oct 2026
Front pricing · Front · checked
Single sign-on (SSO) · Front · checked
“SSO can only be enabled at the company level and will require all users to authenticate using their IdP from that point forward.”
Single sign-on (SSO) · Front · checked
“Front supports single sign-on (SSO) using any SAML-based identity provider (IdP).”
Single sign-on (SSO) · Front · checked
“You must have the latest Professional plan or above with Front”
Public knowledge base
Limits:
- Starter: 1 published knowledge base with up to 1,000 articles.
- Internal and external knowledge bases both count toward the limit.
- Professional: Up to 2 published knowledge bases with up to 5,000 articles each.
- Enterprise: Up to 50 published knowledge bases with up to 10,000 articles each.
Source for Public knowledge base · checked 13 Oct 2026
Front pricing · Front · checked
Front pricing · Front · checked
“Per knowledge base”
Front pricing · Front · checked
Getting started with knowledge base · Front · checked
“Both external and internal knowledge bases count towards the published knowledge base limits provided by each plan.”
Getting started with knowledge base · Front · checked
“Each knowledge base includes a customizable site that allows customers and/or teammates to easily navigate and search through knowledge articles and resources.”
Getting started with knowledge base · Front · checked
“You can use the Site visibility setting to control who can access your knowledge base in the help center public portal.”
Custom reports
Limits:
- Front says this feature is in open beta and may change before general availability.
- One dashboard per teammate per workspace, with up to 10 charts of each type.
Source for Custom reports · checked 13 Oct 2026
Front pricing · Front · checked
Create a custom report dashboard in analytics [open beta] · Front · checked
“This feature is in open beta. This article may require final changes before the feature is moved to general availability.”
Create a custom report dashboard in analytics [open beta] · Front · checked
“Each teammate can create one dashboard per workspace. How many charts can I add to one custom report? You can add up to 10 of each chart type to one custom report.”
Create a custom report dashboard in analytics [open beta] · Front · checked
“Select the chart type you’d like to add to your custom report, then select the metrics you’d like to focus on. Click Create .”
Create a custom report dashboard in analytics [open beta] · Front · checked
“This feature is available on the latest Enterprise plan only.”
Front pricing · Front · checked
“Create a tailored report by selecting key metrics from a pre-set list”
Create and manage analytics views · Front · checked
“Within Analytics, you’ll find built-in dashboards that you can customize through views and filters to measure what you care about most.”
Worth knowing
- Starter: Up to 10 seats, with a one seat minimum.
- Professional: Up to 50 seats, with a one seat minimum.
- For the Enterprise seat minimum, Front asks buyers to contact Sales.
- Front shows Enterprise as “Only available on annual”; no monthly price is listed.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
- Manually assign a support ticket to an agent: Documented on: Starter, Professional, Enterprise
- Add private internal notes to a support ticket: Documented on: Starter, Professional, Enterprise
- Reuse saved replies in support emails: Documented on: Starter, Professional, Enterprise
- Starter supports one channel type, so Email must be that type to use templates in support emails.
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