Clearcisive.

Front vs Help Scout: plans, prices and documented features

Each feature is checked separately. Plans follow each vendor's pricing-page order. Missing documentation does not mean a feature is unavailable.

Coverage and checked dates

Front

Last checked:

Covers the Starter, Professional and Enterprise plans on the current Front pricing page.

Help Scout

Last checked:

Plans and listed prices

Front

  • Starter: $25 per user/month billed annually · $35 per user/month billed monthly
  • Professional: $65 per user/month billed annually · $85 per user/month billed monthly
  • Enterprise: $105 per user/month billed annually · monthly: Price not listed
Price source · checked 13 Oct 2026

Front pricing · Front

Front's plans and pricing · Front

Front pricing (monthly billing view) · Front

Help Scout

  • Free: $0
  • Standard: $25 per user/month billed annually · $30 per user/month billed monthly
  • Plus: $45 per user/month billed annually · $54 per user/month billed monthly
  • Pro: $75 per user/month billed annually · $90 per user/month billed monthly
Price source · checked 6 Oct 2026

Help Scout pricing page · Help Scout

Documented features by plan

Plan-by-plan feature status
FeatureFrontHelp Scout
SLA policies

Starter: not listed. Professional, Enterprise: included

Limits:

  • Time goal rules are shared rules only; they cannot be individual or company rules.

Free: not listed. Standard, Plus, Pro: included

Limits:

  • Standard: one basic SLA policy
  • Plus: two advanced SLA policies
  • Pro: unlimited SLA policies
  • Not available on legacy contact-based billing plans (not canonical).
Automatic assignment

Starter, Professional, Enterprise: included

Limits:

  • Starter: Up to 10 workspace rules.
  • Professional: Up to 20 workspace rules.
  • Enterprise: Unlimited workspace rules.

Free, Standard: not listed. Plus, Pro: included

Limits:

  • Balanced (fewest active assignments) is Pro only; Plus has round robin only.
  • Setup note: Enabled per inbox; assigns only to Active teammates below their assignment limit.
Custom agent roles

Starter, Professional: not listed. Enterprise: included

Limits:

  • Front limits customization of default workspace permissions to Enterprise and legacy Scale plans.
  • In the newer permissions system, the Contributor and Admin permission sets cannot be customized.

Free, Standard, Plus, Pro: not listed

SAML single sign-on

Starter: not included. Professional, Enterprise: included

Limits:

  • SSO is turned on for the whole company, and then every user signs in through the identity provider.

Free: not listed. Standard, Plus: add-on only. Pro: included

Limits:

  • The documentation says "This feature is available on the Pro plan" and does not mention the Standard/Plus add-on; the pricing page shows the add-on. Add-on is a condition, not plan inclusion.
Public knowledge base

Starter, Professional, Enterprise: included

Limits:

  • Starter: 1 published knowledge base with up to 1,000 articles.
  • Internal and external knowledge bases both count toward the limit.
  • Professional: Up to 2 published knowledge bases with up to 5,000 articles each.
  • Enterprise: Up to 50 published knowledge bases with up to 10,000 articles each.

Free, Standard, Plus, Pro: included

Limits:

  • Free is limited to 1 Docs site and 10 articles.
  • Private (Users-only) content is also supported; public content is the default.
Custom reports

Starter, Professional: not included. Enterprise: included

Limits:

  • Front says this feature is in open beta and may change before general availability.
  • One dashboard per teammate per workspace, with up to 10 charts of each type.

Free, Standard, Plus, Pro: not listed

Included:
the vendor's own page names this plan for the feature.
Not included:
the vendor's own page says this plan doesn't have it.
Not listed:
the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Add-on only:
the vendor documents it on this plan only with a paid add-on or extra condition.

Entry plan that documents it

This is the first plan in pricing-page order confirmed to include the feature. Features are checked separately; these rows do not confirm a shared plan for your whole list.

Entry plan that documents each feature
FeatureFrontHelp Scout
SLA policiesProfessional: $65 per user/month billed annually · $85 per user/month billed monthlyStandard: $25 per user/month billed annually · $30 per user/month billed monthly
Automatic assignmentStarter: $25 per user/month billed annually · $35 per user/month billed monthlyPlus: $45 per user/month billed annually · $54 per user/month billed monthly
Custom agent rolesEnterprise: $105 per user/month billed annually · monthly: Price not listedNot documented on any plan
SAML single sign-onProfessional: $65 per user/month billed annually · $85 per user/month billed monthlyPro: $75 per user/month billed annually · $90 per user/month billed monthly (add-on on Standard, Plus)
Public knowledge baseStarter: $25 per user/month billed annually · $35 per user/month billed monthlyFree: $0
Custom reportsEnterprise: $105 per user/month billed annually · monthly: Price not listedNot documented on any plan

Notes on features and prices

Front

  • Starter: Up to 10 seats, with a one seat minimum.
  • Professional: Up to 50 seats, with a one seat minimum.
  • For the Enterprise seat minimum, Front asks buyers to contact Sales.
  • Front shows Enterprise as “Only available on annual”; no monthly price is listed.

Help Scout

  • Standard includes one basic SLA policy; Plus two; Pro unlimited.
  • Plus routes by round robin; Pro adds load-balanced routing.
  • Pro includes SSO/SAML; on Standard and Plus it is an add-on.
  • Docs sites: Free 1, Standard 2, Plus 3, Pro 5; Standard, Plus and Pro add sites at $20/mo.
  • Free includes 5 users, 1 Inbox and 1 Docs site.
  • Standard supports up to 25 users.
  • Plus supports up to 50 users.
  • Pro requires at least 10 users.

Cost notes

Front

Last checked:

Account-wide notes

  • Front requires an onboarding package for contracts over $25k; the package price is not stated in the pages we checked.
  • Monthly and yearly subscriptions are paid upfront, and payments are nonrefundable, even if you cancel early.
  • All seats in an organization are on one plan; seats are added or removed within that plan.
  • Channels per license: Starter 10, Professional 30, Enterprise 50.
  • Starter supports only one channel type: Email, Front Chat or SMS.
  • Autopilot, the AI agent, is a paid add-on starting at $0.05 per conversation.
  • Native WhatsApp on Professional and Enterprise is billed at Meta's WhatsApp costs plus a 20% admin fee.
  • Raising the API rate limit costs $200 per month for each extra 100 requests per minute.

Guest accounts

  • Starter, Professional, Enterprise: Guest accounts need no license but cannot send external messages. Front allows 150 guest invites every three days per company.
  • Starter, Professional, Enterprise: Guests can read a conversation shared with them from the last 7 days, comment, and edit shared drafts. They cannot send email or SMS, see tags or start drafts.

Plan-specific notes

  • Starter, Professional: Copilot is a paid add-on at $20 per seat per month (included on Enterprise).

Help Scout

Last checked:

Account-wide notes

  • AI Answers is an add-on billed at $0.75 per resolution.

Light users

  • Free, Standard: Light users are only available on Plus and Pro.
  • Plus: 5 light users included; more cost extra (price not stated), up to 25 in total.
  • Pro: 15 light users included; more cost extra (price not stated), up to 50 in total.
  • Plus, Pro: Can view conversations and collaborate, but can't reply to customers.

Plan-specific notes

  • Standard, Plus, Pro: The Account Owner counts as a billed user.

Sources

Front

Help Scout

Check your own feature list

Front

Visit Front's pricing page

Direct link. We earn no commission.

Help Scout

Visit Help Scout's pricing page

Direct link. We earn no commission.