LiveAgent plans and documented features
Each row shows what LiveAgent's own pricing pages and help articles say about one feature on each plan.
Last checked:
Cloud plans on the pricing page only. Free, Trial and All-inclusive appear only in help articles.
| Feature | Small business | Medium business | Large business | Enterprise |
|---|---|---|---|---|
| SLA policies | Not included | Included | Included | Included |
| Automatic assignment | Not listed | Not listed | Not listed | Not listed |
| Custom agent roles | Not included | Couldn't verify (sources disagree) | Included | Couldn't verify (sources disagree) |
| SAML single sign-on | Not listed | Not listed | Not listed | Not listed |
| Public knowledge base | Included | Included | Included | Included |
| Custom reports | Not listed | Not listed | Not listed | Not listed |
| Listed prices (USD) | $15 per agent/month billed annually · $19 per agent/month billed monthly | $29 per agent/month billed annually · $35 per agent/month billed monthly | $49 per agent/month billed annually · $59 per agent/month billed monthly | $69 per agent/month billed annually · $85 per agent/month billed monthly |
Not included: the vendor's own page says this plan doesn't have it. Not listed: the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing. Couldn't verify (sources disagree): the vendor's own pages say different things, so we can't confirm it either way.
Price source · checked 9 Oct 2026
LiveAgent pricing · LiveAgent
LiveAgent free account · LiveAgent
LiveAgent my account · LiveAgent
LiveAgent invoicing · LiveAgent
SLA policies
Source for SLA policies · checked 9 Oct 2026
LiveAgent sla overview · LiveAgent · checked
“SLA defines the expected time for agents to respond to tickets, chats, or calls.”
LiveAgent sla overview · LiveAgent · checked
“Once you've created your SLA Levels, you can then create SLA rules, which will apply the SLA levels to tickets.”
LiveAgent pricing · LiveAgent · checked
LiveAgent pricing · LiveAgent · checked
Automatic assignment
Not listed for any plan (documented for the product, no plan named); check with LiveAgent.
Why? and source for Automatic assignment · checked 9 Oct 2026
Automatic assignment: Not listed for any plan. The vendor documents it for the product but doesn't name a plan.
- No canonical plan is named for automatic ticket assignment.
- To Solve Algorithm and Automation rules are differently defined pricing rows; neither establishes plan entitlement.
LiveAgent pricing · LiveAgent · checked
LiveAgent pricing · LiveAgent · checked
LiveAgent feature ticket distribution · LiveAgent · checked
“Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined rules”
Custom agent roles
Source for Custom agent roles · checked 9 Oct 2026
LiveAgent pricing · LiveAgent · checked
“Small for $15, Medium for $29, Large for $49, and Enterprise for $69”
LiveAgent agent accounts · LiveAgent · checked
“Customers on the Large or Enterprise plan can additionally create multiple custom roles with various permissions .”
LiveAgent agent roles · LiveAgent · checked
“The custom roles feature is available only for the Large and Enterprise plans .”
LiveAgent agent roles · LiveAgent · checked
“Apart from the default roles, it is possible to also create custom agent roles with various permissions to customize the permissions of the default Agent role.”
LiveAgent feature custom roles · LiveAgent · checked
“The custom roles feature is available only in the Large LiveAgent plan. Users with other LiveAgent plans can utilize only predefined roles in their accounts.”
LiveAgent pricing · LiveAgent · checked
SAML single sign-on
Not listed in the vendor pages we checked; check with LiveAgent.
Why? and source for SAML single sign-on · checked 9 Oct 2026
SAML single sign-on: Not listed. The sources describe generic SSO and OIDC, with no SAML statement. Missing evidence is not negative evidence. That doesn't mean it's missing.
- SAML is not listed for any canonical plan in the checked sources.
- The generic SSO pricing row does not establish SAML support or unavailability.
- Documented providers are Google, Microsoft, Facebook, Okta set up as OIDC, and Duo.
LiveAgent sso · LiveAgent · checked
“The SSO feature is available on Large and Enterprise plans.”
LiveAgent sso · LiveAgent · checked
“LiveAgent currently supports SSO login through the following services: Google Microsoft Facebook Okta Duo”
LiveAgent okta · LiveAgent · checked
“select "OIDC - OpenID Connect" as the sign-in method”
LiveAgent pricing · LiveAgent · checked
Public knowledge base
Source for Public knowledge base · checked 9 Oct 2026
LiveAgent kb content · LiveAgent · checked
“The Access setting allows you to select whether the article is public (available for all visitors) or private (visible only to your agents after logging in to your customer portal).”
LiveAgent pricing · LiveAgent · checked
Custom reports
Not listed in the vendor pages we checked; check with LiveAgent.
Why? and source for Custom reports · checked 9 Oct 2026
Custom reports: Not listed. Custom reports are not listed on any canonical plan under the criterion definition. That doesn't mean it's missing.
- Prebuilt reports, saved ticket filters and real-time dashboards do not establish reports built from user-chosen metrics.
- A related article teaser says customizable reports but does not define user-built reports.
LiveAgent feature reports · LiveAgent · checked
“Monitor and boost your support team's performance with LiveAgent's customizable reports, charts, and API integration.”
LiveAgent pricing · LiveAgent · checked
LiveAgent pricing · LiveAgent · checked
LiveAgent feature reports · LiveAgent · checked
“LiveAgent offers 11 customer service reporting features.”
LiveAgent pricing · LiveAgent · checked
Worth knowing
- Medium business: Up to 5 SLA rules and 5 service levels.
- Large business: Up to 50 SLA rules and 20 service levels.
- Enterprise: Up to 100 SLA rules and 100 service levels.
- Medium business: pricing lists 2 custom roles, but help articles restrict them to Large or Enterprise.
- Large business: Up to 5 custom roles.
- Enterprise custom agent roles: pricing and two help articles include them, but the feature page says Large only.
- Small business, Medium business: Includes 1 knowledge base.
- Large business: Includes 2 knowledge bases.
- Enterprise: Includes 10 knowledge bases.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
- Manually assign a support ticket to an agent: Documented on: Small business, Medium business, Large business, Enterprise
- Add private internal notes to a support ticket: Documented on: Small business, Medium business, Large business, Enterprise
- Reuse saved replies in support emails: Documented on: Small business, Medium business, Large business, Enterprise
- Up to 20 canned messages and 20 predefined answers.
- Up to 100 canned messages and 100 predefined answers.
- Up to 500 canned messages and 500 predefined answers.
- Up to 1000 canned messages and 1000 predefined answers.
Check your team's must-haves across all products