Shared inbox features we've checked

Each page shows which plans of each product document one feature, with vendor sources.

• Works with Gmail · Connect Google Workspace (Gmail) mailboxes as shared inboxes.

  Last checked: 14 Oct 2026

• Works with Microsoft 365 · Connect Microsoft 365 (Exchange Online) mailboxes as shared inboxes.

  Last checked: 14 Oct 2026

• Automatic assignment · New conversations are assigned automatically across teammates, by round-robin, load or skills.

  Last checked: 14 Oct 2026

• Collision detection · Shows when a teammate is already viewing or replying to the same conversation.

  Last checked: 14 Oct 2026

• SLA policies · Response time targets that apply automatically and flag breaches.

  Last checked: 14 Oct 2026

• Collaborators without a paid seat · Colleagues outside the team can view and comment on conversations without a paid seat.

  Last checked: 14 Oct 2026

• Response time reports · Reports show first or average response time by teammate or inbox.

  Last checked: 14 Oct 2026

• SAML single sign-on · Teammates sign in through the company's SAML identity provider.

  Last checked: 14 Oct 2026

Check your team's must-haves across all products