Gmelius pricing, plans and documented features
Each row shows what Gmelius's own pricing pages and help articles say about one feature on each plan.
Last checked:
Covers the Growth, Pro and Enterprise plans on Gmelius's pricing page. The Meli plan has no shared inbox and is not covered here.
| Feature | Growth | Pro | Enterprise |
|---|---|---|---|
| Works with Gmail | Included | Included | Included |
| Works with Microsoft 365 | Not listed | Not listed | Not listed |
| Automatic assignment | Included | Included | Included |
| Collision detection | Included | Included | Included |
| SLA policies | Included | Included | Included |
| Collaborators without a paid seat | Not listed | Not listed | Not listed |
| Response time reports | Included | Included | Included |
| SAML single sign-on | Not listed | Not listed | Not listed |
| Listed prices (USD) | $25 per user/month billed annually · $33 per user/month billed monthly Up to 50 users. | $40 per user/month billed annually · $50 per user/month billed monthly No user maximum. | contact sales Minimum of 50 users. No user maximum. |
- Included:
- the vendor's own page names this plan for the feature.
- Not listed:
- the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Price source · checked 14 Oct 2026
Gmelius official pricing rows · Gmelius
Costs beyond the seat price
Account-wide notes
- All team members must use the same plan.
Light seats
- Growth, Pro, Enterprise: Free guest counts and seat charges are not stated.
- Growth, Pro, Enterprise: Collaborators can view the thread and discuss it internally; free access is not confirmed.
Other shared inboxes with the same documented features
These shared inboxes have a plan that documents all 5 of these features together: Works with Gmail, Automatic assignment, Collision detection, SLA policies and Response time reports.
No other shared inbox we checked has one plan documented for all of them together.
Works with Gmail
Source for Works with Gmail · checked 14 Oct 2026
Gmelius official pricing rows · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Gmelius official shared inbox · Gmelius · checked
Works with Microsoft 365
Not listed. Gmelius does not confirm whether Growth connects Microsoft 365 mailboxes as shared inboxes. Gmelius does not confirm whether Pro connects Microsoft 365 mailboxes as shared inboxes. Gmelius does not confirm whether Enterprise connects Microsoft 365 mailboxes as shared inboxes.
Why? and source for Works with Microsoft 365 · checked 14 Oct 2026
Works with Microsoft 365: Not listed. That does not mean Gmelius lacks it.
Gmelius official pricing rows · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Gmelius official email analytics · Gmelius · checked
Automatic assignment
Limits:
- Growth: Up to 10,000 rule executions per month.
- Round-robin assignment uses teammates marked available.
- Pro: Up to 100,000 rule executions per month.
- Enterprise: Monthly rule executions are unlimited.
Source for Automatic assignment · checked 14 Oct 2026
Gmelius official pricing rows · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Gmelius official round robin · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Collision detection
Source for Collision detection · checked 14 Oct 2026
Gmelius official pricing rows · Gmelius · checked
Gmelius official collision · Gmelius · checked
SLA policies
Limits:
- Growth: Up to 10,000 rule executions per month.
- Growth: The pricing table shows Business Hours on Pro and Enterprise, not on Growth.
- Pro: Up to 100,000 rule executions per month.
- Enterprise: Monthly rule executions are unlimited.
Source for SLA policies · checked 14 Oct 2026
Gmelius official pricing rows · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Gmelius official sla · Gmelius · checked
Gmelius official understanding rules · Gmelius · checked
Gmelius official understanding rules · Gmelius · checked
Gmelius official understanding rules · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
Collaborators without a paid seat
Not listed. Gmelius does not confirm whether Growth lets colleagues view and comment without a paid seat. Gmelius does not confirm whether Pro lets colleagues view and comment without a paid seat. Gmelius does not confirm whether Enterprise lets colleagues view and comment without a paid seat.
Why? and source for Collaborators without a paid seat · checked 14 Oct 2026
Collaborators without a paid seat: Not listed. That does not mean Gmelius lacks it.
Gmelius official email notes · Gmelius · checked
Gmelius official user management · Gmelius · checked
Response time reports
Limits:
- Growth: The reporting window is 3 months.
- The checked sources do not state how long analytics data is retained.
- Pro, Enterprise: The reporting window is 12 months.
Source for Response time reports · checked 14 Oct 2026
Gmelius official pricing rows · Gmelius · checked
Gmelius official reports · Gmelius · checked
Gmelius official pricing rows · Gmelius · checked
SAML single sign-on
Not listed. Gmelius lists Google Workspace OAuth sign-in on Growth but does not confirm SAML single sign-on. Gmelius lists Google Workspace OAuth sign-in on Pro but does not confirm SAML single sign-on. Gmelius lists Google Workspace OAuth sign-in on Enterprise but does not confirm SAML single sign-on.
Why? and source for SAML single sign-on · checked 14 Oct 2026
SAML single sign-on: Not listed. That does not mean Gmelius lacks it.
Gmelius official pricing rows · Gmelius · checked
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
- Add private internal notes to a conversation: Documented on: Growth, Pro, Enterprise
- Reuse saved replies in emails: Documented on: Growth, Pro, Enterprise
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