Hiver pricing, plans and documented features
Each row shows what Hiver's own pricing pages and help articles say about one feature on each plan.
Last checked:
Covers Growth, Pro and Elite for Hiver in Gmail.
| Feature | Growth | Pro | Elite |
|---|---|---|---|
| Works with Gmail | Included | Included | Included |
| Works with Microsoft 365 | Not listed | Not listed | Not listed |
| Automatic assignment | Included | Included | Included |
| Collision detection | Included | Included | Included |
| SLA policies | Not included | Included | Included |
| Collaborators without a paid seat | Not listed | Not listed | Not listed |
| Response time reports | Included | Included | Included |
| SAML single sign-on | Not listed | Not listed | Not listed |
| Listed prices | price not recorded Growth starts at 2 seats. Growth supports up to 10 users. Growth includes 2 shared inboxes. | price not recorded Pro starts at 2 seats. Pro supports unlimited users. Pro includes 5 shared inboxes. | price not recorded Elite starts at 2 seats. Elite supports unlimited users. Elite includes unlimited shared inboxes. |
- Included:
- the vendor's own page names this plan for the feature.
- Not included:
- the vendor's own page says this plan doesn't have it.
- Not listed:
- the vendor's pricing and help pages we checked don't mention it for this plan. That doesn't mean it's missing.
Price source · checked 16 Oct 2026
Costs beyond the seat price
Account-wide notes
- The purchase guide lists bundles of 5 licenses, while the subscription guide states a Growth minimum of 2 seats.
- The visible cards use a dollar symbol without stating a currency code.
- The pricing FAQ allows 2 seats, then 5 and increments of 5, while the older purchase guide says bundles of 5.
- Extended historical syncing beyond 90 days or 10,000 emails requires purchasing an add-on; its price and named plan applicability are not stated.
- The Elite trial lasts 7 days, and the account is suspended if the buyer does not continue.
- A credit card is required when upgrading to a paid subscription, but not to sign up.
- An account suspended at trial end can be reactivated by upgrading within 7 days.
- Qualified nonprofits can request discounted pricing; no amount or named plan is stated.
- Migration help is offered at no extra cost; named plan applicability is not stated.
- Growth has one send-from alias per shared inbox; Pro and Elite have unlimited send-from aliases.
Light seats
- Growth: Growth free collaborator entitlement and count limits are not stated.
- Pro: Pro free collaborator entitlement and count limits are not stated.
- Elite: Elite free collaborator entitlement and count limits are not stated.
- Growth, Pro, Elite: Collaborators can view threads and add notes, but cannot view thread attachments.
Other shared inboxes with the same documented features
These shared inboxes have a plan that documents all 5 of these features together: Works with Gmail, Automatic assignment, Collision detection, SLA policies and Response time reports.
- Gmelius: from Growth · $25 per user/month billed annually
Works with Gmail
Limits:
- Growth: Growth includes 2 shared inboxes.
- Growth: Growth works only with Google Workspace accounts, not personal Gmail accounts.
- Pro: Pro includes 5 shared inboxes.
- Pro: Pro works only with Google Workspace accounts, not personal Gmail accounts.
- Elite: Elite includes unlimited shared inboxes.
- Elite: Elite works only with Google Workspace accounts, not personal Gmail accounts.
Source for Works with Gmail · checked 16 Oct 2026
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver Setting up a Shared Inbox · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Works with Microsoft 365
Not listed. The checked sources do not say whether Growth connects Microsoft 365 shared mailboxes. The checked sources do not say whether Pro connects Microsoft 365 shared mailboxes. The checked sources do not say whether Elite connects Microsoft 365 shared mailboxes.
Why? and source for Works with Microsoft 365 · checked 16 Oct 2026
Works with Microsoft 365: Not listed. That does not mean Hiver lacks it.
Hiver in Gmail Pricing · Hiver · checked
Automatic assignment
Limits:
- Growth: Growth allows up to 10 automations per shared inbox.
- Growth: Growth requires Admin access and a shared inbox with team members to set up automatic assignment.
- Pro: Pro allows up to 20 automations per shared inbox.
- Pro: Pro requires Admin access and a shared inbox with team members to set up automatic assignment.
- Pro: Pro supports a round robin assignment limit of up to 99 open conversations per member.
- Elite: Elite allows unlimited automations.
- Elite: Elite requires Admin access and a shared inbox with team members to set up automatic assignment.
- Elite: Elite supports a round robin assignment limit of up to 99 open conversations per member.
Source for Automatic assignment · checked 16 Oct 2026
Hiver in Gmail Pricing · Hiver · checked
Hiver Auto-assigning incoming conversations · Hiver · checked
Hiver Setting up Round Robin Assignment · Hiver · checked
Hiver Using Automations · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver Setting up Round Robin Assignment · Hiver · checked
Hiver Setting up Round Robin Assignment · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Collision detection
Source for Collision detection · checked 16 Oct 2026
Hiver How to collaborate on a conversation in Hiver · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver How to collaborate on a conversation in Hiver · Hiver · checked
SLA policies
Limits:
- Pro: Pro maps one SLA policy to each conversation; with Apply SLA on tag changes turned on, up to 10 different policies can be applied to one conversation.
- Elite: Elite maps one SLA policy to each conversation; with Apply SLA on tag changes turned on, up to 10 different policies can be applied to one conversation.
Source for SLA policies · checked 16 Oct 2026
Hiver Creating SLA Policies in Hiver · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver Creating SLA Policies in Hiver · Hiver · checked
Hiver Creating SLA Policies in Hiver · Hiver · checked
Hiver Creating SLA Policies in Hiver · Hiver · checked
Collaborators without a paid seat
Not listed. The checked sources do not say whether Growth lets colleagues read and comment without a paid seat. The checked sources do not say whether Pro lets colleagues read and comment without a paid seat. The checked sources do not say whether Elite lets colleagues read and comment without a paid seat.
Why? and source for Collaborators without a paid seat · checked 16 Oct 2026
Collaborators without a paid seat: Not listed. That does not mean Hiver lacks it.
- Growth includes collaborator access, but its seat charges and collaborator count limit are not stated.
- Pro includes collaborator access, but its seat charges and collaborator count limit are not stated.
- Elite includes collaborator access, but its seat charges and collaborator count limit are not stated.
Hiver Enabling external collaboration · Hiver · checked
Hiver Enabling external collaboration · Hiver · checked
Hiver Sharing conversations · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Hiver Enabling external collaboration · Hiver · checked
Hiver Sharing conversations · Hiver · checked
Response time reports
Limits:
- Growth: Growth has a 12-month reporting window.
- Growth: Growth requires Admin access or reporting permissions to view analytics.
- Growth: Growth lists the Conversations report and does not list the Users report.
- Pro: Pro has an 18-month reporting window.
- Pro: Pro requires Admin access or reporting permissions to view analytics.
- Elite: Elite has a 24-month reporting window.
- Elite: Elite requires Admin access or reporting permissions to view analytics.
Source for Response time reports · checked 16 Oct 2026
Hiver in Gmail Pricing · Hiver · checked
Hiver Reporting and analytics overview · Hiver · checked
Hiver Conversations report · Hiver · checked
Hiver Conversations report · Hiver · checked
Hiver Users report · Hiver · checked
SAML single sign-on
Not listed. The checked sources do not say whether Growth lets teammates sign in through SAML. The checked sources do not say whether Pro lets teammates sign in through SAML. Elite lists SSO, but the checked sources do not say it uses SAML.
Why? and source for SAML single sign-on · checked 16 Oct 2026
SAML single sign-on: Not listed. That does not mean Hiver lacks it.
Hiver FAQs on Hiver security and privacy · Hiver · checked
Hiver in Gmail Pricing · Hiver · checked
Worth knowing
- The dollar symbol is stated but the currency code is not confirmed.
Common workflow capabilities we've checked
Everyday capabilities shown for context. They do not affect your shortlist.
- Add private internal notes to a conversation: Documented on: Growth, Pro, Elite
- Reuse saved replies in emails: Documented on: Growth, Pro, Elite
- Growth allows unlimited email templates per account.
- Pro allows unlimited email templates per account.
- Elite allows unlimited email templates per account.
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