Zendesk Suite alternatives with the same documented features
Zendesk Suite documents these features as included on at least one named plan: SLA policies, Automatic assignment, Custom agent roles, SAML single sign-on, Public knowledge base and Custom reports.
Last checked:
Helpdesks with one plan documenting all of them
- Freshdesk: from Pro · $55 per agent/month billed annually · Compare
- Front: Enterprise · $105 per user/month billed annually · monthly: not recorded · Compare
- HubSpot Service Hub: Enterprise · $150 per user/month billed annually · monthly: not recorded
- Intercom: Expert · $132 per user/month billed annually · monthly: not recorded · Compare
Entry plan that documents each feature
Each cell shows the first plan in the vendor's pricing-page order confirmed to include that feature and its listed prices. Features are checked separately; these rows do not confirm a shared plan for the whole list. Missing documentation does not mean a feature is unavailable.
| Feature | Zendesk Suite | eDesk | Freshdesk | Front | Gorgias | Help Scout | HelpDesk | HubSpot Service Hub | Intercom | LiveAgent | Zoho Desk |
|---|---|---|---|---|---|---|---|---|---|---|---|
| SLA policies | Suite Professional: $115 per agent/month billed annually · $149 per agent/month billed monthly | Growth: $89 per agent/month billed annually · $115 per agent/month billed monthly | Pro: $55 per agent/month billed annually · $66 per agent/month billed monthly | Professional: $65 per user/month billed annually · $85 per user/month billed monthly | Starter: monthly billing only · $10/month billed monthly, plus ticket overage | Standard: $25 per user/month billed annually · $30 per user/month billed monthly | Not documented on any plan | Professional: $90 per user/month billed annually · $100 per user/month billed monthly | Expert: $132 per user/month billed annually · monthly: Price not listed | Medium business: $29 per agent/month billed annually · $35 per agent/month billed monthly | Standard: $14 per user/month billed annually · $20 per user/month billed monthly |
| Automatic assignment | Suite Team: $55 per agent/month billed annually · $69 per agent/month billed monthly | Not documented on any plan | Pro: $55 per agent/month billed annually · $66 per agent/month billed monthly | Starter: $25 per user/month billed annually · $35 per user/month billed monthly | Starter: monthly billing only · $10/month billed monthly, plus ticket overage | Plus: $45 per user/month billed annually · $54 per user/month billed monthly | Essential: Price not listed | Professional: $90 per user/month billed annually · $100 per user/month billed monthly | Advanced: $85 per user/month billed annually · monthly: Price not listed | Not documented on any plan | Professional: $23 per user/month billed annually · $35 per user/month billed monthly |
| Custom agent roles | Suite Enterprise: contact sales | Add-on only on Professional, Enterprise. Sources disagree on Growth | Pro: $55 per agent/month billed annually · $66 per agent/month billed monthly | Enterprise: $105 per user/month billed annually · monthly: Price not listed | Not documented on any plan | Not documented on any plan | Sources disagree on Enterprise | Enterprise: $150 per user/month billed annually · monthly: Price not listed | Expert: $132 per user/month billed annually · monthly: Price not listed | Large business: $49 per agent/month billed annually · $59 per agent/month billed monthly | Standard: $14 per user/month billed annually · $20 per user/month billed monthly |
| SAML single sign-on | Suite Team: $55 per agent/month billed annually · $69 per agent/month billed monthly | Not documented on any plan | Growth: $19 per agent/month billed annually · $23 per agent/month billed monthly | Professional: $65 per user/month billed annually · $85 per user/month billed monthly | Sources disagree on Enterprise | Pro: $75 per user/month billed annually · $90 per user/month billed monthly (add-on on Standard, Plus) | Enterprise: contact sales | Professional: $90 per user/month billed annually · $100 per user/month billed monthly | Expert: $132 per user/month billed annually · monthly: Price not listed | Not documented on any plan | Not documented on any plan |
| Public knowledge base | Suite Team: $55 per agent/month billed annually · $69 per agent/month billed monthly | Not documented on any plan | Growth: $19 per agent/month billed annually · $23 per agent/month billed monthly | Starter: $25 per user/month billed annually · $35 per user/month billed monthly | Starter: monthly billing only · $10/month billed monthly, plus ticket overage | Free: $0 | Not documented on any plan | Professional: $90 per user/month billed annually · $100 per user/month billed monthly | Essential: Price not listed | Small business: $15 per agent/month billed annually · $19 per agent/month billed monthly | Standard: $14 per user/month billed annually · $20 per user/month billed monthly |
| Custom reports | Suite Professional: $115 per agent/month billed annually · $149 per agent/month billed monthly | Not documented on any plan | Pro: $55 per agent/month billed annually · $66 per agent/month billed monthly | Enterprise: $105 per user/month billed annually · monthly: Price not listed | Starter: monthly billing only · $10/month billed monthly, plus ticket overage | Not documented on any plan | Not documented on any plan | Professional: $90 per user/month billed annually · $100 per user/month billed monthly | Advanced: $85 per user/month billed annually · monthly: Price not listed | Not documented on any plan | Standard: $14 per user/month billed annually · $20 per user/month billed monthly |
Need a check with the vendor
- eDesk: Automatic assignment: Not listed for any plan (documented for the product, no plan named); check with eDesk. Custom reports: Not listed in the vendor pages we checked; check with eDesk. Custom agent roles: Essential: not included. Growth: sources disagree. Professional, Enterprise: add-on only. Check with eDesk. Public knowledge base: Not listed for any plan (documented for the product, no plan named); check with eDesk. SAML single sign-on: Not listed in the vendor pages we checked; check with eDesk.
- Gorgias: Custom agent roles: Not listed in the vendor pages we checked; check with Gorgias. SAML single sign-on: Starter, Basic, Pro, Advanced: not listed. Enterprise: sources disagree. Check with Gorgias.
- Help Scout: Custom reports: Not listed in the vendor pages we checked; check with Help Scout. Custom agent roles: Not listed in the vendor pages we checked; check with Help Scout.
- HelpDesk: Custom reports: Not listed in the vendor pages we checked; check with HelpDesk. Custom agent roles: Essential, Growth: not listed. Enterprise: sources disagree. Check with HelpDesk. Public knowledge base: Not listed for any plan (documented for the product, no plan named); check with HelpDesk. Requires the separate KnowledgeBase product as an add-on; its price is not stated. SLA policies: Not listed in the vendor pages we checked; check with HelpDesk.
- LiveAgent: Automatic assignment: Not listed for any plan (documented for the product, no plan named); check with LiveAgent. Custom reports: Not listed in the vendor pages we checked; check with LiveAgent. SAML single sign-on: Not listed in the vendor pages we checked; check with LiveAgent.
- Zoho Desk: SAML single sign-on: Not listed in the vendor pages we checked; check with Zoho.
Zendesk Suite plans and listed prices
- Suite Team: $55 per agent/month billed annually · $69 per agent/month billed monthly
- Suite Professional: $115 per agent/month billed annually · $149 per agent/month billed monthly
- Suite Enterprise: contact sales
Price source · checked 6 Oct 2026
Zendesk pricing page · Zendesk
See Zendesk Suite features and plan details. Read helpdesk prices plan by plan.
Feature sources and checked dates
- Zendesk Suite sources and plan details: Evidence checked from to
- eDesk sources and plan details: Last checked:
- Freshdesk sources and plan details: Last checked:
- Front sources and plan details: Last checked:
- Gorgias sources and plan details: Last checked:
- Help Scout sources and plan details: Last checked:
- HelpDesk sources and plan details: Evidence checked from to
- HubSpot Service Hub sources and plan details: Last checked:
- Intercom sources and plan details: Last checked:
- LiveAgent sources and plan details: Last checked:
- Zoho Desk sources and plan details: Evidence checked from to